Terms & Conditions

1. Definitions

• "Agreement" means these Terms and Conditions.
• "Bistari Labs" / "We" / "Us" / "Our" refers to Bistari Labs, based at Jalan 19/1, 46300 Petaling Jaya, Selangor, Malaysia.
• "Client" / "You" refers to any individual or business entity that engages Bistari Labs for services or uses this website.
• "Services" refers to AI integration services including Reference Chat Helper, Routine Ease Support, and Clear Reporting Setup, as described on our website.
• "Scope Document" means the written summary of agreed deliverables, timeline, and price exchanged before a service engagement begins.

2. Acceptance of Terms

By submitting an enquiry form, engaging our services, or using our website, you confirm that you have read, understood, and agree to be bound by this Agreement. You also confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement under Malaysian law.

3. Service Description

Bistari Labs provides practical AI integration services for small and medium-sized businesses. Our current service offerings are:

• Reference Chat Helper (RM 605): Setup of an AI chat assistant to handle common customer enquiries.
• Routine Ease Support (RM 1,020): Identification and automation of repetitive business tasks using AI tools.
• Clear Reporting Setup (RM 1,400): Organisation of business data into a readable reporting dashboard.

Services are primarily delivered to businesses operating in Malaysia. Remote engagement is available where appropriate. The specific scope of each engagement is agreed in a Scope Document prior to commencement.

4. Client Responsibilities

• Provide accurate and complete information during the scoping and delivery phases.
• Make relevant data, systems access, and personnel available as agreed in the Scope Document.
• Review and provide feedback on deliverables within the timeframes agreed.
• Ensure that any data shared with Bistari Labs has been obtained and may be used in accordance with applicable law, including the PDPA 2010.
• Not use our services for any unlawful purpose.

5. Intellectual Property

All content on the Bistari Labs website — including text, graphics, logos, and documentation — is the property of Bistari Labs and may not be reproduced without written permission.

Deliverables produced specifically for a client (such as documentation, dashboard configurations, and chat scripts) become the property of the client upon full payment. Bistari Labs retains the right to use anonymised, non-identifying aspects of project work to improve our methodologies.

6. Payment Terms

• All prices are stated in Malaysian Ringgit (RM) and are inclusive of applicable taxes unless otherwise stated.
• A 50% deposit is required before work commences; the remaining balance is due upon delivery of the final handover.
• Accepted payment methods include bank transfer (FPX) and online banking. Other methods may be agreed in writing.
• Invoices not settled within 14 days of the due date may result in suspension of work.

Refund Policy

Deposits are non-refundable once work has commenced. If Bistari Labs is unable to deliver the agreed scope through our own fault, the deposit will be refunded in full. Partial refunds for incomplete work may be considered at our discretion and discussed directly with the client.

7. Service Delivery Terms

• All services are delivered according to an agreed Scope Document. Any additions to scope require written agreement and may affect timeline and price.
• Timelines are estimates based on standard engagement conditions. Delays caused by late client input, restricted access, or third-party services are not the responsibility of Bistari Labs.
• A handover session and written documentation are included in all service engagements.
• Bistari Labs will maintain reasonable confidentiality regarding client business information encountered during delivery.

8. Disclaimers

Our services are provided in good faith based on information available at the time of engagement. Bistari Labs does not commit to specific business outcomes resulting from the use of AI tools. Results depend on many factors including how the tools are used, client data quality, and third-party service reliability.

Our website content is provided for general information and does not constitute professional legal, financial, or technical advice.

9. Limitation of Liability

To the fullest extent permitted by Malaysian law, Bistari Labs's total liability for any claim arising out of or related to these Terms or our services shall not exceed the total fees paid by the client for the specific engagement in question. We are not liable for indirect, consequential, or incidental losses.

We are not liable for service interruptions or failures caused by third-party platforms, internet outages, or circumstances outside our reasonable control.

10. Indemnification

You agree to indemnify and hold harmless Bistari Labs, its team, and affiliates from any claims, losses, damages, or expenses (including legal costs) arising from your misuse of our services, breach of this Agreement, or violation of applicable law.

11. Termination

Either party may terminate an engagement by giving seven days' written notice. Bistari Labs reserves the right to terminate immediately if the client breaches these Terms or acts in a manner that is unlawful or harmful. Upon termination, any outstanding fees for work completed to date are payable. Sections 5, 8, 9, and 13 survive termination.

12. Dispute Resolution

This Agreement is governed by and construed in accordance with the laws of Malaysia. In the event of a dispute, the parties agree to first seek resolution through direct discussion in good faith. If no resolution is reached within 30 days, disputes shall be referred to the courts of Malaysia, with jurisdiction in Selangor. Mediation through the Malaysia Mediation Centre may be pursued by mutual agreement as an alternative.

13. General Provisions

• Entire Agreement: This Agreement, together with the Scope Document for any active engagement, constitutes the entire agreement between the parties.
• Severability: If any provision of this Agreement is found unenforceable, the remaining provisions continue in full force.
• Waiver: Failure to enforce any right does not constitute a waiver of that right.
• Assignment: You may not transfer your rights or obligations under this Agreement without our prior written consent.
• Notices: Formal notices should be sent to [email protected] or to our registered address.

14. Changes to These Terms

We may update these Terms periodically. Updated terms will be posted on this page with a revised effective date. For active engagements, material changes will be communicated by email. Continued use of our website or services after changes are posted constitutes acceptance.

15. Contact

For questions about these Terms:

• Email: [email protected]
• Address: Jalan 19/1, 46300 Petaling Jaya, Selangor, Malaysia
• Phone: +60 3-7958 4126